The team calls him the honey padger. He has a different name for himself, though.
“Serial failure,” he beams excitedly. He says it like it’s a badge of honor. “Every scar has a story, every failure has a lesson. By now, I’m an excellent failure and a pretty good learner.”
Having managed the lifecycle of ExactTarget’s hardware from unboxing to retirement, provisioning and distributing over 2,100 laptops to new employees as they scaled from 900 to 3,000+ employees, not to mention designing and implementing an online employee buyback program, he understands what it takes to provide value and support to a growing enterprise. “If I can’t solve the issue, I can certainly tell you what not to do,” he says with a grin before going back to the work he has dubbed both unglamorous and unsexy. You can just tell he really wouldn’t have it any other way.
“Success is stumbling from failure to failure with no loss of enthusiasm.” ~ Winston Churchill